Returns, Exchange & Refund Policy for Rizka Creations Ltd

Effective Date: 2nd October 2023

Welcome to Rizka Creations Ltd! We appreciate your trust in our hydrogel protectors for mobile phones and watches. Our Returns, Exchange & Refund Policy is designed to ensure a smooth experience for you.

Return Policy

We accept returns under the following conditions:

  • Incorrect Product: If you receive the wrong product compared to what you ordered, we are here to assist you. You can return the item within 7 days from the delivery date. To be eligible for a return, the item must meet the following criteria:
    • It must be unused and in its original condition.
    • It must be in its original packaging.
    • You need to provide the receipt or proof of purchase.


Refund Process

 After receiving the returned item, we will inspect it. If it meets the eligibility criteria, we will initiate a refund to your original method of payment. Please note that we will deduct shipping and delivery charges from the refund amount. You can expect the refund within 24 hours after the inspection, provided the item is not used or damaged.


Exchange Policy

We accept exchanges if the product we sent was incorrect based on your order. To initiate an exchange, follow these steps:

  • Send the item back to our return address at No.07a, Deanston Place, Colombo 03, Sri Lanka.
  • We will inspect the item upon receipt to ensure it is unused and undamaged.
  • If eligible, we will send you the requested exchange.


Contact Us

For any return, refund, or exchange inquiries, please reach out to us via the following channels:

  • Email: /
  • Phone: +94 704141444 / +94 752223332
  • WhatsApp: +94 704141444

Thank you for choosing Rizka Creations Ltd, where quality meets satisfaction!